Krisda Chaiyachati, MD, MPH, MSHP

Clinical Innovation Manager
Krisda Chaiyachati is a clinical innovation manager at the Acceleration Lab. Krisda advises projects aimed at making health care more accessible for patients, particularly marginalized populations such as racial minorities and low-income patients. His project portfolio focuses on reimagining clinician-patient interactions with the support of telemedicine, artificial intelligence, or facilitated self-service pathways for conditions with evidence-to-practice gaps such as hypertension, HIV pre-exposure prophylaxis, and the treatment of low-acuity, urgent care needs. He believes that if designed correctly and properly evaluated, innovations can reduce inequity in health care.

Simultaneously, Krisda has leadership and operational roles for the University of Pennsylvania and Penn Medicine as the medical director for Penn Medicine OnDemand Virtual Care, the medical director for PennOpen Pass, and the director for the Leonard Davis Institute-Penn Medicine Research Laboratory.

In addition to his medical degree from the University of Michigan, Krisda holds bachelor's degrees in microbiology and human rights studies from the University of Georgia, a master's degree in public health from the Harvard School of Public Health, and a master’s degree in health policy research from the University of Pennsylvania. 
Krisda completed his internal medicine training in Yale's Primary Care Residency Program where he served as a chief resident. He is currently an assistant professor of medicine at the University of Pennsylvania. 
Passion areas

Improving access to care for marginalized populations, addressing or overcoming the social needs of patients, applied technological innovations that facilitate health equity

Favorite project outcome

Bringing Penn Medicine OnDemand from pilot to scale and getting outside funding to support the development of a chatbot for hypertension management

What will the future of health care look like?

Greater automation and facilitated self-service to support population health goals such as high rates of cancer screening, blood pressure control, and lower cholesterol levels

Wish for the future of health and medicine

Making preventive care and routine, evidence-based care frictionless for patients to access while keeping care personable and the providers are the quarterbacks but not the gatekeepers

Favorite innovator

Alan Turing

Favorite innovation

Anything that improves the supply chain for goods and services

Favorite quote about innovation

“Motivation is the catalyzing ingredient for every successful innovation. The same is true for learning.” - Clayton Christensen

Favorite travel destination

South Africa

Little known fact about me

I was in a ballroom dancing performance troupe throughout college

I could teach you how to


Favorite quote

’What day is it?’ asked Winnie the Pooh. ‘It's today,’ squeaked Piglet. ‘My favorite day,’ said Pooh.

The best advice I've ever received

To marry my wife

Favorite downtime activity

Mastering a new cooking recipe

My Pet

This is my cat who ignores me consistently.


Key lessons from rapidly scaling a virtual telemedicine practice

In piloting, developing, and scaling PMOD, we learned several key lessons:

  1. Most large health systems that are self-insured and manage their employee health benefits have an opportunity and motivation to improve health care value for their employees that may align with strategic visions for more general patient populations.
  2. Employers who are also health care providers can aim for value by directly providing clinical services.
  3. Innovation and design methods can be systematically applied to health care problems to guide decisions about solutions that should or should not be scaled.
  4. A virtual, on-demand urgent care service provided by a health care provider organization to its employees can reduce unnecessary ED visits and decrease the total cost of care.

In the context of the COVID-19 pandemic, PMOD prepared Penn Medicine to have the infrastructure, experience, and know-how for rapidly scaling virtual care services for all patients.